The online booking of appointments is now available again to patients with an online account.
Unfortunately we had to temporarily suspend this service due to a large number of inappropriate bookings with our nursing team, but hope the changes made will help to rectify the issues.
If you would like an online account please download the NHS app. Further information can be found by following this link https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Alternatively come into the practice with photo ID and our receptionists will help you set up an account.
Do you have information or communication needs?
If so please let the practice know how we can help. We will record these needs clearly on your notes to ensure we meet your needs and that you receive information that you can access, understand. And if you require communication support we will help facilitate this.
Change to Schedule 2 and 3 Controlled Drugs
On 1st April Schedule 2 and 3 Controlled Drugs will now automatically be processed electronically for patients who use EPS for their existing prescriptions. This will mean that some of your medication previously issued as a paper prescription will be sent electronically to your pharmacy of choice.
Lasting Power of Attorney
The practice has taken advice from the Kent Local Medical Committee and they have confirmed that when a Power of Attorney involves complicated legal decisions about finance and/or property GP's are not qualified to carry out these type of assessments.
Any patient who would like further advice on what to do in regards to Power of attorney can contact he Office of Public Guardian at firstname.lastname@example.org or call on 0300 456 0300
New SMS Service Being Launched on 11th February
The practice has been trialling on a small scale a new SMS text service that allows GP's and other members of the team to text patients individually. This has proved a great success and is now being used across the practice from 11th February.
We will initially be using the system to inform some patinets about their test results or to issue advice, but will also be using it to help communication regarding appointments and prescriptions. It is hoped that the new service will improve communication with patients and make the patients journey faster and smoother.
Patients are able to opt in or out of this service. If you have not already been contacted please ask at reception for a form.
Firearms Licence Applications
The practice does not complete requests with regard to a patient’s suitability to hold a gun licence. Kent Police are aware of this.
If a patient registered at the practice needs a firearms licence application completed we are happy to issue them with a printout of their medical record which they can take to another provider.
We are aware that Dr Fox at Wye Surgery is currently offering a service for this and his contact details are:
There may be other providers locally who are able to offer this service and patients are advised to also make their own enquiries so they can make an informed choice of provider.
Extra appointments available at GP practices in Ashford
From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.
This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.
These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.
Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.
Anyone needing to make an appointment should contact their GP practice in the first instance.
Trained reception staff will know when appointments are available and with which healthcare professional. They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford. Patients should advise the receptionist if they particularly want an evening or weekend appointment.
Please note, these extra appointments will be available for pre-booked care. It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.
We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on email@example.com
Want To Save Time Ordering Repeat Prescriptions!
Ordering repeat prescriptions online could not be easier.
You can order repeat prescriptions via you PC or mobile phone 24 hours a day, 7 days a week. As well as being more convenient the automated system reduces the chances of human error and speeds up the turnaround time of prescription requests. You are also able to track the progress of your prescription from your online account.
Just come to the practice with photo ID and complete an online application form. The receptionist should be able to issue you with an online access code whilst you wait.
Urgent Prescription Requests
The practice has changed it's process for urgent prescription requests. This is due to the large number of patients requesting medication on the day and the negative affect this is having upon the service being offered to our wider patient population. Please ensure that you order your prescriptions in plenty of time to avoid the situation where you may run out of medication.
Urgent prescription requests are only for medications which a patient would need within 24 hours to prevent them from becoming severely unwell. It is the surgery policy to prescribe the following emergency medications:
1 x Reliever asthma inhaler
Epipens for anaphylaxis
Insulin for diabetics
GTN spray for acute angina attacks
NOAC's - Anticoagulation medication but not Warfarin
Anti-epileptics (including rectal Diazepam)
Pallative care medication
Anything outside of this list will be classed as a routine request and is entirely at the doctors discretion.
Some medications can be safely missed for a day or two and you may be advised that your request will be processed routinely if is is not on the list above.
We will not issue an urgent prescription for any item that can be purchased over the counter.
New Hayesbank Surgery
Online Access to Medical Records
The facility for patients to view online detailed Coded information held in their own records is offered at this practice and is available from 31st March 2016.
The practice currently offers the facility for patients -
- To book, view, amend, cancel appointments onlin
- To order and view a list of their repeat prescriptions online
- To view drug allergies and intolerances.
If you would like to apply for access to your detailed coded record please see a
member of the reception team to request an application form.