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Cemetery LaneKenningtonAshfordKent, TN24 9JZTel: 01233 624642
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PATIENT SURVEY 15TH MAY 2020 DEADLINE https://www.smartsurvey.co.uk/s/EastKentCovid19Patient/
In the first instance, all requests for GP appointments, both routine and urgent, will be dealt with by an initial telephone consultation with the doctor. This process will be the same for patients who present in the surgery. On many occasions, the doctor will be able to deal with issues over the telephone which will save the patient having to come down to the surgery; we have found that many patients prefer this and find they are able to have their query answered quicker than waiting two weeks for an appointment. If the GP feels you should be seen sooner, they will also arrange this.
As part of the Improved Access Scheme the practice has appointments available every Saturday from 09:00-12:00 & Monday Evening from 18:30-20:00 for pre-bookable appointments.
The practice also offers appointments via the extended hours scheme on Monday evenings, 18:30-20:00 and Wednesday & Thursday mornings from 07:00-08:00.
We are working in collaboration with other Ashford practices to be open on Bank holidays including, Christmas Day, Boxing Day & New Years eve. New Hayesbank will advertise any public holidays we are open on this website.
These can be booked via reception or by calling on 01233 624642
Appointment Booking Via Online Services
The following Practice Nurse and Health Care Assistant appointments are now bookable online:-
It is important that prior to booking an appointment you ensure you meet the criteria shown against each appointment type. Unfortunately the nurse or HCA will not be able to carry out the appointment if this is not the case.
If you would like an online account please download the NHS app. Further information can be found by following this link https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Alternatively come into the practice with photo ID and our receptionists will help you set up an account.
If you require an appointment with a GP please call the practice on 01233 624642
Patients are seen by appointment. Appointments can be made in person or by telephoning 01233 624642 between 8:00am and 6:30pm each week day.
In order to provide the best service for patients and to be able to meet patient demand for both urgent and routine care, we have had to change the way patients can access GP appointments.
This also ensures that the doctors are able to follow up patients who they feel need to be seen for chronic on-going illness. The doctor will book any routine follow up appointments they feel are needed at the time of the telephone consultation or appointment.
The GP Partners ask that you help them by providing the receptionist with a brief summary of the reason you are ringing. The receptionists are not triaging your call; however they may at times offer you an alternative pathway if this is appropriate. The receptionists have received a lot of training both internal and external in signposting of patients to other healthcare providers e.g. pharmacist, midwife in line with advice from NHS England.
We have extended our healthcare team to include advanced nurse practitioners, minor illness nurse, clinical pharmacist and paramedic to ensure we have a team available to support the doctors and offer our patients the most appropriate healthcare professional.
Appointments for the nursing team are released two weeks in advance and can be booked directly by patinets via reception.
Ther practice is open every Monday evening between 18:30-20:00 and every Saturday between 09:00-12:00 for pre-bookable improved access appointments.
If for any reason you are unable to keep your appointment, please telephone the surgery as soon as possible so that the appointment can be released for another patient.
If you are eligible for transport to your hospital appointment please telephone G4S on 0800 096 0211
Requests for home visits should only be made if you are too unwell to travel to the surgery. If you feel that you need a visit, then please telephone before 10:30 a.m. The doctor may contact you to discuss the problem before visiting.
Visits requested out-of-hours are also dealt with in the same way and you may be asked to attend the out of hours base surgery at night or during the weekend.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Dr. Stanley is an accredited GP trainer. We will have available for consultation Registrars in General Practice who are fully qualified doctors, expanding their experience in General Practice before joining a practice of their own.
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