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Latest News

Useful Resources for safeguarding children, families and vulnerable adults during COVID-19 Outbreak 

National Domestic Violence Helpline: 0808 2000 247

NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.

YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus

ICON: Babies cry: You can cope.

SafeLives: Specific resources for domestic abuse and COVID.

IRISi interventions:

IRISi is a social enterprise established to promote and improve the healthcare response to domestic violence and abuse.

Local Assistance Available During COVID-19 Lockdown.

Kennington Community Council may be able to help. If you need assistance or wish to volunteer the attached link may be of interest to you.

Ashford Borough Council also have a range of advice and help that can be viewed via the attached link

Practice Access For Pre-Booked Appointments Only

The practice can only be accessed by patients with pre-booked appointments. You can still contact the practice by telephone, online or via e-consult.  Please do not visit the practice without a pre-booked appointment as you will not be granted access. This step has been taken in order to reduce footfall at the practice and maintain a safe environment for patients and staff.

Courts Pharmacy Closing Daily Between 12 & 2pm

Courts pharmacy have informed us that from 20th March they will be closing between these hours every day in order to deal with their increased workload. Please avoid visiting the pharmacy.

New Hayesbank is Open

The practice is open. However, please do not visit the practice unless you have a face to face appointment booked. If you have a question or would like to book an appointment with a GP or nurse please call the practice on 01233 624642 or use our online consultation system e-consult.     

Coronavirus information

For more information please click on the link below

Online Appointments

The online booking of appointments is now available again to patients with an online account.

Unfortunately we  had to temporarily suspend this service due to a large number of inappropriate bookings with our nursing team, but hope the changes made will help to rectify the issues.

If you would like an online account please download the NHS app. Further information can be found by following this link

Alternatively come into the practice with photo ID and our receptionists will help you set up an account.

Do you have information or communication needs?

If so please let the practice know how we can help. We will record these needs clearly on your notes to ensure we meet your needs and that you receive information that you can access, understand. And if you require communication support we will help facilitate this.

Change to Schedule 2 and 3 Controlled Drugs

On 1st April Schedule 2 and 3 Controlled Drugs will now automatically be processed electronically for patients who use EPS for their existing prescriptions. This will mean that some of your medication previously issued as a paper prescription will be sent electronically to your pharmacy of choice.

Lasting Power of Attorney

The practice has taken advice from the Kent Local Medical Committee and they have confirmed that when a Power of Attorney involves complicated legal decisions about finance and/or property GP's are not qualified to carry out these type of assessments.

 Any patient who would like further advice on what to do in regards to Power of attorney can contact he Office of Public Guardian at or call on 0300 456 0300

New SMS Service Being Launched on 11th February

The practice has been trialling on a small scale a new SMS text service that allows GP's and other members of the team to text patients individually. This has proved a great success and is now being used across the practice from 11th February.

We will initially be using the system to inform some patinets about their test results or to issue advice, but will also be using it to help communication regarding appointments and prescriptions. It is hoped that the new service will improve communication with patients and make the patients journey faster and smoother.

Patients are able to opt in or out of this service. If you have not already been contacted please ask at reception for a form.

Firearms Licence Applications

The practice does not complete requests with regard to a patient’s suitability to hold a gun licence. Kent Police are aware of this.

If a patient registered at the practice needs a firearms licence application completed they will need to complete an On-line Detailed Coded record form at reception that will enable them to printout their medical record which they can take to another provider.

We are aware that Dr Fox at Wye Surgery is currently offering a service for this and his contact details are:

There may be other providers locally who are able to offer this service and patients are advised to also make their own enquiries so they can make an informed choice of provider.

Extra appointments available at GP practices in Ashford

From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.


This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.


These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.


Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.


Anyone needing to make an appointment should contact their GP practice in the first instance.

Trained reception staff will know when appointments are available and with which healthcare professional.  They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford.   Patients should advise the receptionist if they particularly want an evening or weekend appointment.

Please note, these extra appointments will be available for pre-booked care.  It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.

We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on

Want To Save Time Ordering Repeat Prescriptions!

Ordering repeat prescriptions online could not be easier.

You can order repeat prescriptions via you PC or mobile phone 24 hours a day, 7 days a week. As well as being more convenient the automated system reduces the chances of human error and speeds up the turnaround time of prescription requests. You are also able to track the progress of your prescription from your online account.

Just come to the practice with photo ID and complete an online application form. The receptionist should be able to issue you with an online access code whilst you wait.


Urgent Prescription Requests

The practice has changed it's process for urgent prescription requests. This is due to the large number of patients requesting medication on the day and the negative affect this is having upon the service being offered to our wider patient population. Please ensure that you order your prescriptions in plenty of time to avoid the situation where you may run out of medication.

Urgent prescription requests are only for medications which a patient would need within 24 hours to prevent them from becoming severely unwell. It is the surgery policy to prescribe the following emergency medications:

  • 1 x Reliever asthma inhaler

  • Epipens for anaphylaxis

  • Insulin for diabetics

  • Adrenaline

  • GTN spray for acute angina attacks

  • NOAC's - Anticoagulation medication but not Warfarin

  • Anti-epileptics (including rectal Diazepam)

  • Pallative care medication

  • Baby Milk

Anything outside of this list will be classed as a routine request and is entirely at the doctors discretion.

Some medications can be safely missed for a day or two and you may be advised that your request will be processed routinely if is is not on the list above.

We will not issue an urgent prescription for any item that can be purchased over the counter.

New Hayesbank Surgery

Online Access to Medical Records


The facility for patients to view online detailed Coded information held in their own records is offered at this practice and is available.


The practice currently offers the facility for patients -

  • To book, view, amend, cancel appointments onlin
  • To order and view a list of their repeat prescriptions online
  • To view drug allergies and intolerances.


If you would like to apply for access to your detailed coded record please see a

member of the reception team to request an application form.

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