Armed Forces veteran friendly accredited GP practice

We are an armed forces veteran friendly accredited GP practice.

This means we have a dedicated clinician who has specialist knowledge of service related health conditions and veteran specific health services. This is important in helping veterans to get the best care and treatment.

If you are a veteran, please let any member of our team know if you haven’t already so we can ensure that you are getting the best possible care.

As a former member of the armed forces you are covered by the armed forces covenant, please see www.armedforcescovenant.gov.uk to find out what that means for you.

Please visit the Armed Forces section of our website for support services available in our area, guidance for Nepalese residents and welfare and financial support.

Our commitment to you

The NHS is here to help improve your health and wellbeing and keep you mentally and physically well. It is also here to help you get better when you are ill and, when you cannot fully recover, to stay as well as you can until the end of your life. This means that you can expect the following from our practice:

  • We will ask all patients if they have served in the UK Armed Forces (as a regular or reservist). If you have, we will note this in your medical record, with your permission.
  • We will ask you to share details of your time in service to help us to assess the best support and treatment for you.
  • The information you share will be kept confidential and we will always speak to you before sharing this with other services you may be referred to.
  • You can make an appointment to see our clinical lead for veteran’s health. This person has a comprehensive understanding of the Armed Forces, health conditions linked to service, and the dedicated support you can access.
  • The NHS has a duty to support the health commitments of the Armed Forces Covenant. This means that you will get priority treatment for any medical condition which has been caused by your service, subject to the clinical needs of other patients.
  • We will let you know what choices are available for your care and treatment and help you to make informed decisions on what to do.
  • Where appropriate and with your consent, we can refer you to dedicated veterans health services.
  • If you need to be seen by another service, we will let them know you’re a veteran and make sure they have an understanding of your health and wellbeing needs, so you do not have to keep repeating your ‘personal story’.
  • We can give advice and support to your loved ones who may be affected by your health conditions.
  • We will investigate any issues and complaints that you may have about your care. If you have any concerns about the services we offer, please speak to one of the practice team.

Accreditation