For the time being there will be no changes here at the practice. Patients coming to the surgery will still need to wear a mask, use the hand sanitiser and socially distance. Our staff will continue to wear appropriate PPE.
We have made this decision as patients coming to the surgery are often sick, vulnerable and may be unvaccinated due to medial reasons. So we feel that these precautions will help protect everyone. We also need to minimise the number of our staff catching COVID so we can keep a functioning service, so for this reason alone these measures are vital.
Our consultations will continue as they have throughout the pandemic and will be offered phone, video or face to face if clinically appropriate. We are consulting with higher numbers of patients than we ever have and we have played a massive part in the vaccination programme too. We will continue to review this policy.
We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can. We have all come so far in trying to minimise the impact of COVID and we need to continue to protect staff and patients.
We would also like to take this opportunity to remind people that we have a zero tolerance policy in place at the practice.
Our staff have been experiencing higher levels of physical and verbal abuse. We do realise that people can become upset when they are frustrated or poorly but abuse towards staff is not acceptable.