New Hayesbank Surgery Patient Survey

Your local GP services

Generally, how easy is it to get through to someone at your GP practice on the phone? *
How helpful do you find the receptionists at your GP practice? *
Which of the following general practice online services have you used in the past 12 months?
By ‘online’ we mean on a website or smartphone app. Select all that apply.
How easy is it to use your GP practice’s website to look for information or access services? *
As far as you are aware, what general practice appointment times are available to you?
Select all that apply
How satisfied are you with the general practice appointment times that are available to you? *
Is there a particular GP you usually prefer to see or speak to? *
How often do you see or speak to your preferred GP when you would like to? *

Making an appointment

When did you last try to make a general practice appointment, with a GP, nurse or other healthcare professional, either for yourself or for someone else? *
This could be for an appointment in person, on the phone, by video call, by messaging online or by text message

If you tried to make more than one appointment (for yourself or someone else), please think about just one of these when answering the next questions.

Before you tried to get this appointment, did you do any of the following?
Select all that apply
When would you have liked this appointment to be? *
How did you try to book the appointment?
Select all that apply
Were you asked for any information about your reasons for making the appointment?
Select all that apply
Who asked you for information about your reasons for making an appointment?
Select all that apply
On this occasion, were you offered any of the following choices of appointment?
Select all that apply
Were you satisfied with the appointment (or appointments) you were offered? *
Why did you not get an appointment?
Select all that apply
What did you do when you did not get an appointment?
Select all that apply
What type of appointment did you get? *
How long after initially trying to book the appointment did the appointment take place? *
Overall, how would you describe your experience of making an appointment? *

Your last appointment

The next few questions are about the last time you personally had a general practice appointment.

When was your last general practice appointment? *
Please include appointments with different healthcare professionals, at different locations, whether in person, on the phone, by video call, by messaging online or by text message

What type of appointment was your last general practice appointment? *
Were you given a time for the appointment? *
Did your appointment happen at the time, or during the slot, you were given? *
Who was your last general practice appointment with? *

Last time you had a general practice appointment, how good was the healthcare professional at each of the following?

Giving you enough time: *
Listening to you: *
Treating you with care and concern: *
During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had? *
During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment? *
During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to? *
Thinking about the reason for your last general practice appointment, were your needs met? *

Overall experience

Overall, how would you describe your experience of your GP practice? *

COVID-19

Have you, at any time in the last 12 months, avoided making a general practice appointment for any reason?
Select all that apply

Your health

Have you experienced any of the following over the last 12 months?
Select all that apply
Do you have any long-term physical or mental health conditions, disabilities or illnesses? *
Which, if any, of the following long-term conditions do you have?
Select all that apply
Would you describe yourself as having “long COVID”, that is, you are still experiencing symptoms more than 12 weeks after you first had COVID-19, that are not explained by something else? *

Do any of these conditions or illnesses reduce your ability to carry out your day-to-day activities? *
How confident are you that you can manage any issues arising from your condition (or conditions)? *
In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)? *

The next few questions are about support you have had to plan and manage care relating to your condition(s).

Have you had a conversation with a healthcare professional from your GP practice to discuss what is important to you when managing your condition(s)? *

A care plan is an agreement between you and healthcare professionals to help you manage your health day-to-day. It can include information about your medicine, an eating or exercise plan, or goals you want to achieve, such as returning to work.

Have you agreed a plan with a healthcare professional from your GP practice to manage your condition(s)? *
How helpful have you found this plan in managing your condition(s)? *

When your GP practice is closed

In the past 12 months, have you contacted an NHS service when you wanted to see a GP but your GP practice was closed? *

Please think about the last time you contacted an NHS service (for yourself or for someone else) when you wanted to see a GP but your GP practice was closed.

Considering all of the services you contacted, which of the following happened on that occasion?
Select all that apply
How do you feel about how quickly you received care or advice on that occasion? *
Overall, how would you describe your last experience of NHS services when you wanted to see a GP but your GP practice was closed? *

Some questions about you

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential and they will not be linked to your medical records.

Which of the following best describes you? *
Is your gender identity the same as the sex you were registered at birth? *
What is your ethnic group? *
How old are you? *
Which of these best describes what you are doing at present? *
Do you look after, or give any help or support to, family members, friends, neighbours or others because of either long-term physical or mental ill health / disability, or problems related to old age? *
Don’t count anything you do as part of your paid employment
Are you a parent of or a legal guardian for any children aged under 16 living in your home? *
Are you a deaf person who uses sign language? *
Which of the following best describes your smoking habits? *
Which of the following best describes how you think of yourself? *
Which, if any, of the following best describes your religion? *