Appointments

GP appointments

The practice operates a total triage system for all GP appointment. The quickest way to request an appointment is via Anima. Your request will be triaged by a clinician and you will be contacted with an outcome within 24 hours. by email, text or phone. Please note a routine appointment may be up to 2 weeks time.

We now have an extended healthcare team including Advanced Nurse Practitioners, Minor Illness Nurses and Clinical pharmacists to ensure we have a team available to support the doctors and offer our patients the most appropriate healthcare professional.

It’s important to note that if we consider your request to be urgent and do not have the capacity to provide you with an immediate appointment, you may be signposted to the NHS 111 service or your nearest Urgent Treatment Centre (UTC) or Emergency Department.

Online consultations: Anima is available from 8.00am to 6.30pm Monday to Friday (except Bank Holidays).

Go to Anima

The reception team will be able to assist you with completing an Anima request if you do not have access to digital services.

Paediatric Walk in Clinic – 9:30am – 11:00am

The surgery has a walk in paediatric clinic for patients aged 0-16 years which runs Monday to Friday 9.30am to 11.00am. Please do not queue inside the surgery before 9:30am

There are a limited amount of appointments per day and these are allocated on a first come first served basis.

This is a minor illness clinic only and due to this we would not be able to see patients that present with on-going or mental health concerns.

Patients Aged 75+ Dedicated GP appointments

We have been successfully running a dedicated service for our patients aged 75 and over to provide face to face GP appointments on the day. All requests for an over 75 appointment should go through Anima. If you are unable to use Anima yourself please contact the reception team who will submit one on your behalf.

Nursing team appointments

For nursing team appointments and medication reviews, please call the practice on 01233 624642 between 8am to 6.30pm Monday to Friday (except Bank Holidays).

Meet “Andi” – Our New Virtual Care Navigator

We are pleased to let you know that we are trialling a new virtual care navigator called Andi to help improve how we manage patient requests and phone calls.

Andi is our virtual call taker — helping patients who prefer to submit their Anima requests over the phone rather than complete an online form themselves. This means that if you call the practice and need help submitting an Anima online request, Andi will take down your details and pass your request directly to the right team.

What this means for you

• You can still submit your own request online through Anima as usual.

• If you’d rather submit your request using the telephone, you’ll now be able to go through to Andi, who will help complete the Anima request on your behalf.

• Your request will then be sent straight to the appropriate team, ensuring it’s handled quickly and efficiently.

Benefits for our patients

• Reduced phone queues – less time waiting to speak to someone.

• Easier to submit a request by phone – no need to go online if that’s not convenient.

• Faster routing – your request goes directly to the right team.

Benefits for the practice

• Frees up staff time to focus on patient care.

• Improves efficiency in managing patient requests.

• Reduces waiting times and eases pressure on phone lines.

Note:

Andi isn’t a robotic sounding voice, he sounds quite natural. This may feel a bit unusual at first and you may think you are speaking to a real person but rest assured it’s just our new automated system working hard behind the scenes making it easier for everyone.

We’re introducing Andi as part of our commitment to making it easier for all patients to access our services whether online or over the phone.

Thank you for your patience and support as we pilot this new system.

Extended hours

The practice is open every Monday evening between 18:30 to 20:00 and every Saturday between 08:00 and 12:30 for pre-bookable extended hours and improved access appointments.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system: Patient Access
phone us on 01233 624642 during opening times
reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs