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Important changes – from 1.10.2025

Anima online platform is open from 8am to 6:30pm for routine requests. The practice has moved to a total triage model (modern general practice) for all GP appointment requests – see further details in latest surgery news.

PLEASE ONLY SUBMIT AN ANIMA REQUEST IF YOU ARE AVAILABLE FOR A PHONE CALL OR APPOINTMENT. YOUR REQUEST WILL BE TRIAGED ON THE DAY. WE WILL TRY TWICE TO CONTACT YOU AFTER THIS YOUR REQUEST WILL BE CLOSED AND YOU WILL NEED TO RE-SUBMIT.

Please take care when entering your details such as name and date of birth. If you are able to make an account; this will save you time in the future.

Nursing appointments can be booked as usual.

New Hayesbank Surgery

Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

Latest surgery news

Self Care

1st October 2025

Please see attached 5 Self Care fact sheets. Each attachment provides patients information on facts, what they can expect, treatment…


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Patient Participation Group

We would like to know how we can improve our service to patients and how you perceive our surgery and staff.