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Meet “Andi” – Our New Virtual Care Navigator

We are pleased to let you know that from Tuesday 10th March 2026 we are trialling a new virtual care navigator called Andi to help improve how we manage patient requests and phone calls. For further information on Andi please visit the appointments section.

Segmentation – Patient Needs Group (PNG)

You may notice a test result appear in your NHS APP referring to “segmentation” or “Johns Hopkins Adjusted Clinical Groups (ACG) system score”.

Segmentation/Johns Hopkins Adjusted Clinical Groups (ACG) system score is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way.

Please see our segmentation leaflet (PDF) for more information on patient needs groups.