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Meningitis Outbreak – Important Information

A patient helpline, run by UKHSA is now available. Patients can call 0344 225 3861, Monday to Friday 9am to 5pm. Please note this is for patients who have no symptoms but are concerned they have been in contact with a confirmed case, or have a general enquiry.

For further information and the most up to date guidance please visit www.kmhealthandcare.uk/meningitis-information/

Patient survey admin

Report on New Hayesbank Surgery Patient Survey..

March 2026

Q: Generally, how easy is it to get through to someone at your GP practice on the phone?

Total responses: 0
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Q: How helpful do you find the receptionists at your GP practice?

Total responses: 0
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Q: Which of the following general practice online services have you used in the past 12 months?

Total responses: 0
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Q: How easy is it to use your GP practice’s website to look for information or access services?

Total responses: 0
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Q: As far as you are aware, what general practice appointment times are available to you?

Total responses: 0
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Q: How satisfied are you with the general practice appointment times that are available to you?

Total responses: 0
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Q: Is there a particular GP you usually prefer to see or speak to?

Total responses: 0
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Q: How often do you see or speak to your preferred GP when you would like to?

Total responses: 0
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Q: When did you last try to make a general practice appointment, with a GP, nurse or other healthcare professional, either for yourself or for someone else?

Total responses: 0
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Q: Before you tried to get this appointment, did you do any of the following?

Total responses: 0
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Q: When would you have liked this appointment to be?

Total responses: 0
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Q: How did you try to book the appointment?

Total responses: 0
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Q: Were you asked for any information about your reasons for making the appointment?

Total responses: 0
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Q: Who asked you for information about your reasons for making an appointment?

Total responses: 0
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Q: On this occasion, were you offered any of the following choices of appointment?

Total responses: 0
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Q: Were you satisfied with the appointment (or appointments) you were offered?

Total responses: 0
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Q: Why did you not get an appointment?

Total responses: 0
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Q: What did you do when you did not get an appointment?

Total responses: 0
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Q: What type of appointment did you get?

Total responses: 0
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Q: How long after initially trying to book the appointment did the appointment take place?

Total responses: 0
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Q: Overall, how would you describe your experience of making an appointment?

Total responses: 0
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Q: When was your last general practice appointment?

Total responses: 0
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Q: What type of appointment was your last general practice appointment?

Total responses: 0
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Q: Were you given a time for the appointment?

Total responses: 0
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Q: Did your appointment happen at the time, or during the slot, you were given?

Total responses: 0
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Q: Who was your last general practice appointment with?

Total responses: 0
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Q: Giving you enough time:

Total responses: 0
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Q: Listening to you:

Total responses: 0
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Q: Treating you with care and concern:

Total responses: 0
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Q: During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?

Total responses: 0
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Q: During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Total responses: 0
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Q: During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?

Total responses: 0
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Q: Thinking about the reason for your last general practice appointment, were your needs met?

Total responses: 0
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Q: Overall, how would you describe your experience of your GP practice?

Total responses: 0
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Q: Have you, at any time in the last 12 months, avoided making a general practice appointment for any reason?

Total responses: 0
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Q: Have you experienced any of the following over the last 12 months?

Total responses: 0
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Q: Do you have any long-term physical or mental health conditions, disabilities or illnesses?

Total responses: 0
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Q: Which, if any, of the following long-term conditions do you have?

Total responses: 0
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Q: Would you describe yourself as having "long COVID", that is, you are still experiencing symptoms more than 12 weeks after you first had COVID-19, that are not explained by something else?

Total responses: 0
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Q: Do any of these conditions or illnesses reduce your ability to carry out your day-to-day activities?

Total responses: 0
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Q: How confident are you that you can manage any issues arising from your condition (or conditions)?

Total responses: 0
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Q: In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)?

Total responses: 0
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Q: Have you had a conversation with a healthcare professional from your GP practice to discuss what is important to you when managing your condition(s)?

Total responses: 0
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Q: Have you agreed a plan with a healthcare professional from your GP practice to manage your condition(s)?

Total responses: 0
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Q: How helpful have you found this plan in managing your condition(s)?

Total responses: 0
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Q: In the past 12 months, have you contacted an NHS service when you wanted to see a GP but your GP practice was closed?

Total responses: 0
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Q: Considering all of the services you contacted, which of the following happened on that occasion?

Total responses: 0
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Q: How do you feel about how quickly you received care or advice on that occasion?

Total responses: 0
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Q: Overall, how would you describe your last experience of NHS services when you wanted to see a GP but your GP practice was closed?

Total responses: 0
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Q: Which of the following best describes you?

Total responses: 0
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Q: Is your gender identity the same as the sex you were registered at birth?

Total responses: 0
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Q: What is your ethnic group?

Total responses: 0
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Q: How old are you?

Total responses: 0
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Q: Which of these best describes what you are doing at present?

Total responses: 0
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Q: Do you look after, or give any help or support to, family members, friends, neighbours or others because of either long-term physical or mental ill health / disability, or problems related to old age?

Total responses: 0
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Q: Are you a parent of or a legal guardian for any children aged under 16 living in your home?

Total responses: 0
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Q: Are you a deaf person who uses sign language?

Total responses: 0
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Q: Which of the following best describes your smoking habits?

Total responses: 0
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Q: Which of the following best describes how you think of yourself?

Total responses: 0
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Q: Which, if any, of the following best describes your religion?

Total responses: 0
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Page published: 26 July 2023
Last updated: 26 July 2023