Your appointment
Online consultations: Anima is available from 8.00am to 6.30pm Monday to Friday (except Bank Holidays) via the practice website.https://anima.thirdparty.nhs.uk/o/tn249jznew
Telephone: Call 01233 624642 between 8am to 6.30pm Monday to Friday (except Bank Holidays).
Face to Face: Visit the surgery from 8am to 6.30pm Monday to Friday (except Bank holidays)
For nursing appointments and medication reviews, please call the practice on 01233 624642
The practice operates a total triage system (Modern General Practice) which means all requests via face to face, telephone or online will be triaged via a clinician. You will be contacted with the outcome of the triage. This may be by email, text or phone. Please note a routine appointment may be up to 2 weeks time.
Your appointment may be either a telephone consultation or face to face appointment depending on outcome of triage.
The reception team will be able to assist you with completing an Anima request if you do not have access to digital services.
We have extended our healthcare team to include advanced nurse practitioners, minor illness nurse, clinical pharmacist to ensure we have a team available to support the doctors and offer our patients the most appropriate healthcare professional.
Contact us with Anima
You can contact a doctor, nurse or health professional online using a website called Anima
Urgent appointments
For urgent on the day appointments (this is for acute appointments only i.e. respiratory infections, prolonged urine infections, kidney pain etc.) please call the surgery 01233 624642 during opening times.
When you make contact, the receptionist will complete request
Routine nurse appointments
To request a routine appointment up to 2 weeks in advance:
- phone us on 01233 624642
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
Dedicated GP Appointments for Patients Aged 75+
We have been successfully running a dedicated service for our patients aged 75 and over, allowing them to book a face-to-face GP appointment directly without going through the triage system.
- No triage required
- Call reception and book directly
- Face-to-face GP appointment
If you or a loved one is 75 or older and needs to see a GP, simply call our reception team, and they will book you straight into an available slot.
Call us to book – these slots are limited and available on a first-come, first-served basis.
Extended hours
The practice is open every Monday evening between 18:30 to 20:00 and every Saturday between 08:00 and 12:30 for pre-bookable extended hours and improved access appointments.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 01233 624642 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible.