Your appointment
All requests for GP appointments, both routine and urgent, will be dealt with by an initial telephone consultation with the doctor. This process will be the same for patients who present in the surgery.
On many occasions, the doctor will be able to deal with issues over the telephone which will save the patient having to come down to the surgery; we have found that many patients prefer this and find they are able to have their query answered quicker than waiting two weeks for an appointment. If the GP feels you should be seen sooner, they will also arrange this.
This also ensures that the doctors are able to follow up patients who they feel need to be seen for chronic on-going illness. The doctor will book any routine follow up appointments they feel are needed at the time of the telephone consultation or appointment.
The GP partners ask that you help them by providing the receptionist with a brief summary of the reason you are ringing. The receptionists are not triaging your call; however they may at times offer you an alternative pathway if this is appropriate. The receptionists have received a lot of training both internal and external in signposting of patients to other healthcare providers e.g. pharmacist, midwife in line with advice from NHS England.
We have extended our healthcare team to include advanced nurse practitioners, minor illness nurse, clinical pharmacist and paramedic to ensure we have a team available to support the doctors and offer our patients the most appropriate healthcare professional.
Contact us with eConsult
You can contact a doctor, nurse or health professional online using a website called eConsult.
Urgent appointments
For urgent on the day appointments (this is for acute appointments only i.e. respiratory infections, prolonged urine infections, kidney pain etc.) please call the surgery on 01233 624642 during opening times.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine nurse appointments
To request a routine appointment up to 2 weeks in advance:
- phone us on 01233 624642
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
Extended hours
The practice is open every Monday evening between 18:30 to 20:00 and every Saturday between 09:00 and 12:00 for pre-bookable extended hours and improved access appointments.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 01233 624642 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible.