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Meningitis Outbreak – Important Information

A patient helpline, run by UKHSA is now available. Patients can call 0344 225 3861, Monday to Friday 9am to 5pm. Please note this is for patients who have no symptoms but are concerned they have been in contact with a confirmed case, or have a general enquiry.

For further information and the most up to date guidance please visit www.kmhealthandcare.uk/meningitis-information/

Accessing your health record

Your health record includes information like any conditions or allergies you have and any medicine you’re taking.

Most patients will automatically have access to more information added to their health record. This includes letters, test results and appointment notes.

You can access your health record and nominate someone you trust to access it too.

You can use your NHS account (through the NHS website or NHS App) or Patient Access to access your health record.

You’ll need to ask the surgery for online access to your full health record, or you’ll only see your medicines and allergies.

Request access to your full health record online

First, you need to register for online services and prove who you are. To request access:

  • visit the surgery with photo ID so we can confirm your identity
  • if you are setting up access for the first time, we will give you a username and password
  • go to Patient Access or the app for access

Access to other medical records

For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record.

Page published: 4 July 2023
Last updated: 11 November 2025