Eye clinic at New Hayesbank Surgery

New Hayesbank Eye Clinic at Ashford is a community-based outpatient clinic, bringing expert eye care closer to patients’ homes.

Located at New Hayesbank general practice Surgery, our community consultant led eye clinic focuses predominantly on outpatient and diagnostic services for a range of eye conditions.

Treatment offered includes:

  • Cataract Surgery (outpatient)
  • General ophthalmology (outpatient)
  • Glaucoma (outpatient)
  • Oculoplastics (outpatient)
  • Support services (outpatient)


How do I get an appointment at New Hayesbank Eye Clinic?

If your GP or optician decides that your eye condition needs to be investigated by more specialist staff, they will arrange for you to have an outpatient appointment with our clinic or another hospital eye-care provider. If you choose to be treated at our clinic, we will send you a letter confirming the date, time and location of your appointment with us. Please read this letter carefully to make sure you have understood all the details.

How do I cancel or change my appointment?

If you are not able to keep your appointment or wish to request an alternative date, please tell us as soon as possible so we can give your appointment to another patient.

Please email ACCG.eye-clinicnhb@nhs.net and our administrators will process your request.

If you do not have access to e-mail then please call our Eye Clinic Administrator on 01233 629000 between 08:30-17:00, an answerphone service is available.

We endeavour to meet all requests, but please be aware that if you are unable to keep your original appointment there may be a significant wait for an alternative appointment.

What should I bring with me to my appointment?

We suggest you bring the following items with you to your appointment; if you are having an operation, you will be given further information about what to bring with you at your pre-assessment appointment:

  • Your appointment letter
  • Medicines or eye drops in correctly labelled containers or a letter from your GP listing all your medication
  • Glasses and contact lenses, including any cases, storage containers and solutions

Most outpatient appointments involve you having your eyes dilated (your pupil made wider so that we can see inside your eye more clearly). The effects of these drops can take some time to wear off and your vision will be blurry in the meantime, so please do not drive yourself to your appointment.

I have been referred to the hospital, who should I contact?

If you have been referred to the hospital for further investigations or treatment, you may find the below contact details useful;

Outpatient clinics at each Hospital

East Kent Hospitals University NHS Foundation Trust is one of the largest Trust’s in England. We hold Outpatient activity at 5 sites within the Trust and some activity within the Coastal Hospitals.

For details of the outpatient clinics available on each site, please click on the relevant hospital name below: