Freedom of information

Date written/last updated: September 2020
Written/updated by: CB

Freedom of Information – publication scheme

Welcome to our Publication Scheme which provides a guide to the services and practitioners who practice together within the New Hayesbank Surgery, General Practice as required by the Freedom of Information Act 2000.

It is based on the model publication scheme for general practices produced by the NHS Freedom of Information (FOI) project board and the British Medical Association.

You may obtain a printed copy on request from the practice at a nominal charge.

Part one: Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by Dr. Trevor Stanley, Dr Sadia Rashid, Dr Aleem Hussain & Dr Ginika Lazz-Onyenobi. It is a description of the information about the New Hayesbank Surgery and the General Practitioners that work there and which is available to the public. It will be reviewed at regular intervals and we will monitor its effectiveness.

Your rights to information

  • The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
  • The Freedom of Information Act obliges General Practice to respond to requests about information that it holds, which is recorded in any format and there is a right of access to that information. These rights are subject to some exemptions, which have to be taken into consideration before deciding what information it can release.
  • In addition to accessing the information identified in this Publication Scheme, you are entitled to request information about New Hayesbank Surgery, General Practice under the NHS Openness Code 1995.
  • Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the practice manager at New Hayesbank Surgery to do this.

How much does it cost?

Publications are all free unless otherwise indicated.  Where there is a charge for providing information the cost will be calculated as set out in each class.

How do we make information available?

Information is available in hard copy from the Practice Manager as indicated for each class of information.


If you have any comments about the operation of this Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Caron Browning
Practice Manager
New Hayesbank Surgery,
Ashford, Kent
TN24 9JZ
Tel: 01233 624642

Part two: classes of information

All information at New Hayesbank General Practice is held, retained and destroyed in accordance with NHS guidelines.

Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000.

Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of confidential personal information under the Data Protection Act 1998.  This applies to all Classes within the Publication Scheme.

The information included in this Scheme is grouped into 7 broad categories.

Class 1 information (Details of the practice, organisational structure, key personnel and how we fit into the NHS)

Who we are

This practice adheres to the national General Medical Services contract. The contract is with NHS England, Kent and Medway Area Team, Wharf House, Medway Wharf Road, Tonbridge, Kent, TN9 1RE

The practice aims to follow National Institute for Clinical Excellence (NICE) and National Service Framework guidelines. Copies of these can also be found on the NICE website ( or the Department of Health website (

The NHS is a very large part of the public sector. It is possible to find out information about our practice, Kent and Medway Integrated Care Board (ICB) and other NHS services in your area by using website (   A full list of local General Practices can be found there too. The Kent Local Medical Committee supports general medical services for the geographical area within NHS England Kent & Medway Area Team.

The full names of GP partners at our practice are listed in the introduction to this publication scheme.

The practice employs:

  • Salaried General Practitioners
  • GP Registrar
  • Practice Nurses
  • Paramedic Practitioner
  • Clinical Pharmacist
  • Specialist Primary Care Nurses
  • Phlebotomist
  • Healthcare Assistant
  • Practice Manager
  • Assistant Practice Manager
  • Patient Services Manager
  • Ophthalmology Services Manager
  • Secretaries
  • Administrators
  • Data Input Clerk
  • Senior Receptionists
  • Receptionists

A full list of the services we provide is detailed in Class 2 below.

There is a national NHS Plan that explains how the NHS is changing and sets out how all the different parts function and work together and provides a 10 year Forward View.   A copy is available from

Some information will be withheld, including personal, confidential information about individual, which is protected by the Data Protection Act 1998.

Class 2 Information (The range of services that we provide under contract to the NHS)

Our services

This is the range of services we provide:

  • Consultation with GP
  • Consultation with Practice Nurses
  • Telephone Consultation
  • Contraceptive Services
  • Minor Surgery
  • Antenatal Clinics
  • Chronic Disease Management i.e. Asthma, Diabetes, C.O.P.D
  • Anticoagulant Clinic
  • Cardiovascular clinics
  • Rheumatology clinics
  • Young Persons Clinic
  • Children’s immunisation
  • Child Development checks
  • Chronic Wound Clinic
  • Flu Vaccination Clinics
  • Consultant Led Ophthalmology clinic
  • New Patient and Well Person Health Checks
  • NHS Health Checks

Note:  Not all clinicians/doctors provide all services.

In addition, the following services are provided in association with other agencies.   These services are not located within the building:

  • District Nursing Service
  • Health Visiting Service
  • Kent Counselling on Addiction Service
  • Midwifery Service

See also our practice leaflet, which is available free of charge from reception.

Included in our practice leaflet is information on the following:

  • our practice address
  • our opening and closing times
  • the arrangements we have for out of hours cover
  • a list of the range of services we provide

Our practice premises:

New Hayesbank Surgery
TN24 9JZ

Our opening times:

  • Mondays :     8.00am – 8pm
  • Tuesday:       8.00am – 6.30pm
  • Wednesday:  7am – 6.30pm
  • Thursday:     7am – 6.30pm
  • Fridays:        8.30am – 6.30pm
  • Saturdays:    Open for improved access 8.00am to 12.30noon
  • Sundays:      Closed

Out of hours arrangements

Our Out of Hours Service is provided by IC24.   Telephone 111 and you will be given instructions on how to contact a doctor.

Language and translation information

We have a member of the team who can use sign language and also have a portable hearing loop.  We have access to interpreters.

The following doctors have a particular interest in:

  • Stanley – Diabetes, GP Training, Minor Surgery, Joint Injection techniques
  • Dr Rashid – Minor Op’s
  • Dr Hussain – Diabetes
  • Dr Ginika Lazz-Onyenobi – Muscular Skeletal Disorders

Class 3 information (Funding details and charging policies)

Financial and funding information

We receive fees and allowances from NHS England South (South East) and Ashford Clinical Commissioning Group, according to our contract with the NHS for services provided to patients.

The total income received from the NHS before expenses in 2019/ was £2,468,167

The sum spent on drugs prescribed by us (including high cost drugs), in 2019/20 was A breakdown of the expenditure is as follows:

BNF ChapterItemsCost% of Spend
Gastro-Intestinal System26,126146,8695.21
Cardiovascular System88,098484,44417.18
Respiratory System21,669293,29510.40
Central Nervous System57,292438,06815.53
Endocrine System29,021465,13516.49
Obstetrics, Gynaecology and Urinary-Tract Disorders8,565103,4043.67
Malignant Disease and Immunosuppression1,25246,7431.66
Nutrition and Blood14,445230,3578.17
Musculoskeletal and Joint Diseases7,43653,2111.89
Ear, Nose and Oropharynx2,86317,5860.62
Immunological Products and Vaccines3,25935,3061.25
Other Drugs and Preparations48910,4480.37
Incontinence Appliances69819,5350.69
Stoma Appliances2,170114,0174.04
Grand Total298,1582,819,911100

Class 4 information (Guidance and information leaflets)

Regular publications and information for the public

The following published information is available:

  • Practice Leaflet
  • Diet sheets
  • Diabetes information sheet
  • Treatment of diarrhoea and vomiting
  • Immunisation schedule for babies and young children
  • Travel Booklets
  • Newsletter
  • Exercise Booklets
  • Smoking Cessation Booklets
  • Healthy Living Booklets
  • Symptoms of Cancer Booklets
  • Organ Donor Leaflets
  • Appointment system

All of these publications are free of charge and are available through reception.

Class 5 Information (Policies, procedures and contacts for complaints)


This practice follows the NHS complaints procedure and follows a strict protocol when dealing with all complaints.

The practice protocol is available from reception:

The Practice Manager
New Hayesbank Surgery
Ashford, Kent
TN24 9JZ

Class 6 Information (General policies and procedures in use within the practice)

These include (but are not restricted to):

  • Protocol for dealing with repeat prescriptions
  • Zero Tolerance policy
  • Health and Safety
  • Code of Practice for the use of e-mail and the internet
  • Human resources policy
  • Confidentiality Policy
  • Procedure for dealing with violent and abusive patients
  • Complaints policy
  • Risk Assessment Policy
  • Whistle Blowing Policy and Procedure
  • Prevention of Fraud Policy
  • Chaperone Policy
  • Retirement Policy
  • Capability Policy
  • Information Governance Policy
  • Infection Control Policy

Each of the above is available in hardcopy for which there may be a charge. If you would like a copy please contact:

Caron Browning
Practice Manager
New Hayesbank Surgery
Ashford, Kent
TN24 9JZ
Tel: 01233 624642

Class 7 Information

In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in the Trust. We will also publish any proposed changes or additions to publications already available.

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Cost of information

Most information is available free from our practice leaflet or practice web site, but there may be a nominal charge to cover costs if you require a hard copy of some information.

These charges will vary according to how that information is made available.

Charges are as follows:

  • Web site – Free of charge – (charges for Internet Service provider and personal printing costs would have to be met by the individual) The practice and Ashford Clinical Commissioning Group web addresses are, & If you do not have Internet access, a single printout from the website would be available by post from the Practice Manager or by personal application at the Practice.  The practice charges £1 per sheet + the cost of postage if required.
    Requests for multiple printouts, or for archived copies of documents that are no longer accessible or available on the web, will attract a small charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance.
    We are not able to provide printouts of other organisation’s websites.
  • Leaflets and brochures – Free of charge for most leaflets or booklets on, for example, services we offer to the public. A full list is available in Class 4.
  • Email information – free of charge unless specified otherwise

These charges will be reviewed regularly.

Part three: useful resources



All material available through this Publication Scheme is subject to the General Practice’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner, which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status.

This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance Notes see